TREAT SOMEONE TO AN ARROWSMITHS GIFT CARD
Perfect for any occasion, an Arrowsmiths gift card is a memorable treat for all to enjoy.
Whether you need a birthday present for a sibling, a Thankyou treat for a loved one, or a gift of good times to come with your bestie, give them a night out at Arrowsmiths they’ll never forget.
Choose any value and send it by post with a personalised greeting card, or immediately via email.
FAQ's
Purchasing & Sending
Where can I buy an Arrowsmiths eGift Card?
eGift Cards can only be purchased on this website.
What denominations do you offer?
If you purchase an Arrowsmiths eGift Card online, you can add any value of your choice from a minimum amount of £5 up to a maximum of £250
Are there any fees associated with the purchase of Arrowsmiths eGift Cards?
There are no fees associated with Arrowsmiths Gift Cards. You will only be charged the face value of the Gift Card.
How do I cancel the purchase of an Arrowsmiths eGift Card?
You have the right, in addition to your other rights, to cancel your order for an Arrowsmiths eGift Card at any time up to fourteen (14) days after the Arrowsmiths eGift Card is received, provided none of the balance on your Arrowsmiths eGift Card has been spent.
If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.
What payment methods do you accept?
We accept Debit and Credit Cards (we do not accept American Express).
What is a credit card Security Code and why is it required?
In order to protect you from unauthorised transactions, we require your credit card's Security Code. The Security Code is the 3-digit number printed on the signature panel on the back of your card.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as ‘CS*Dining Out Gift Cards’.
What are the delivery options and when will my recipient receive their Arrowsmiths eGift Card?
Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date.
Can I buy an Arrowsmiths eGift Card for myself?
Yes. To do so, go to the "For Me" tab underneath "Who is the Gift Card for". Your Arrowsmiths eGift Cards will be sent to the email address provided at the time of purchase. When you receive your Arrowsmiths eGift Cards alert via email, follow the instructions in this message to retrieve and redeem your Arrowsmiths eGift Cards.
Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. For example, if you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from Arrowsmiths" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a £XX eGift Card from Arrowsmiths."
I already have an Arrowsmiths eGift Card. Can I reload it via this website?
Our eGift Cards are not reloadable, so you will not be able to increase the value after your initial purchase.
RECEIVING & REDEEMING
Where can an Arrowsmiths eGift Card be spent?
Our eGift Cards can be spent in any Arrowsmiths location within the UK or any Mitchells & Butlers location
When does the Arrowsmiths eGift Card expire?
Arrowsmiths eGift Cards are valid for 24 months from the later of the date that the eGift code was purchase or the date that any value on the eGift was redeemed. In the event of 24 months of consecutive non-use, the eGift Card will expire, and any remaining balance is eventually removed as the card is considered no longer in use. ("Use" includes a balance enquiry).
Do I have to spend it all at once?
No. You can spend some or all of the money on the Arrowsmiths eGift Cards. Any remaining balance will be saved until your next purchase or until it expires.
Can I still use my Arrowsmiths eGift Card, if it has expired?
No. Any funds still on your Arrowsmiths eGift Card will have been deducted and the eGift Card can no longer be used.
What if I have a problem using my Arrowsmiths eGift Card in an Arrowsmiths site?
Please contact Arrowsmiths Gift Card Customer Services on 03316305409 or email [email protected], opening hours are 8am to 8pm, 7 days a week.
How can I check the balance on my Arrowsmiths eGift Card?
You can check your Arrowsmiths eGift Card balance in any of our locations, or online www.showmybalance.com.
What does the recipient receive when I send an eGift Card?
An eGift Card is an electronic Arrowsmiths Gift Card sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email displays a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalised message), its value and card details. This page also gives simple instructions for redeeming the eGift Card.
How do you prevent the eGift Cards email from getting lost as spam?
We adhere to all best practices to ensure successful delivery of our eGift Cards via email. There is a chance that the email will be treated as spam or the recipient did not notice it in their email inbox.
You will receive an email message confirming delivery of the eGift Card, and a message notifying you that the eGift Cards has been viewed. If the eGift Cards go un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Cards I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Cards have been viewed. If the eGift Cards go un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can let you know if the recipient has viewed their eGift Cards.
SECURITY & RELIABILITY
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilising state of the art technology for consumer protection. New Orleans Smokehouse eGift Cards purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
What if my eGift Cards are lost or stolen?
Your eGift Cards have cash value and should be safeguarded as such. Arrowsmiths is not responsible if your Arrowsmiths eGift Cards are lost, stolen, destroyed or used without your permission.
What if someone makes a copy of my printed eGift Cards?
Our state of the art technology helps inhibits fraud, however you must safeguard your eGift Cards for your own protection. If someone makes a copy of your eGift Cards and redeems them for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Cards is tied to the unique Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Cards.
What is CashStar?
CashStar is a platform used for the distribution of Arrowsmiths Gift Cards. The platform is wholly owned by Blackhawk Network (Europe) Limited, ]agent of Arrowsmiths, that allows consumers to securely order and send Arrowsmiths Gift Cards over the internet.
Arrowsmiths Gift Cards, powered by CashStar.
Gift Card Terms and Conditions
General Terms
Mitchells & Butlers Leisure Retail Ltd (“Arrowsmiths”) supplies both physical gift cards (“Physical Gift Cards”) and digital gift cards (“eGift Cards”) to guests, together referred to herein as (“Gift Cards”) which are issued by Mitchells & Butlers Leisure Retail Ltd, 27 Fleet St, Birmingham, B3 1JP (registered no 1001181), VAT Number and are supplied via the Gift Card agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website.
If you have any complaints about our service or any Gift Cards you purchase from us, or wish to contact us, please contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]
Gift Cards
Gift Cards are redeemable as eGifts and no additional fees will be imposed on purchasers or recipients of a Gift Card.
Gift Cards cannot be refunded or exchanged for cash or credit.
If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system.
Gift Cards will be activated at the point of ordering. eGift Cards are valid either presented on a smart phone or printed out.
Expiry of Gift Cards
Our Gift Cards are valid for valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.
View Your Balance
Gift Cards are available in variable denominations, and you can choose any denomination between £5 - £250. No change will be given but Gift cards can be used multiple times until all of the remaining balance is spent. Card balances can be checked by clicking www.showmybalance.com. Alternatively, you can check your balance in any Mitchells & Butlers venue
Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your order for Gift Cards, provided you are within the cooling off period of fourteen (14) days after the date that we confirm that we accept your order..
If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.
Returns
Subject to the cooling off period you may not return or cancel your Gift Cards after they are received.
If you wish to cancel your Gift Cards order prior to its delivery, please contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected].
Lost or Stolen Gift Cards
Please keep your Gift Cards secure, as if they were cash. We are not responsible if the Gift Cards are lost, stolen, destroyed or used without permission. We reserve the right to cancel Gift Cards, if we reasonably suspect fraud or misconduct. Damaged, altered or cancelled Gift Cards will not be accepted.
Limitations
The Gift Card is valid at any Arrowsmiths or any Mitchells & Butlers venue in the UK as detailed at www.thediningoutgiftcard.co.uk/ and subject to the conditions set out below. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering. Venues can be added and/or removed from the list above at any time at Mitchells & Butlers’ discretion.
Gift Cards cannot be resold, transferred for value, or redeemed for cash. Unused Gift Cards cannot be transferred or returned, and orders cannot exceed £5000 per day.
Privacy Policy
Please review our Privacy Policy enter link here to understand more about how we use your data. For any further questions contact [email protected].
Gift Card Guest Service
If you need assistance with any aspect of your purchase, or use of your Gift Cards, please contact Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. You will be required to provide your order number.
Payment Methods
Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).
Delivery Information
During the order process we will let you know when we will provide the Gift Cards to you.
eGift Cards will be delivered free of charge.
We are not responsible for Gift Cards that are not received due to your failure to enter an accurate email address for the recipient. If you have concerns about your order, please contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected].
Reasons for Failed Delivery of eGift Cards
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder
Recipient's firewall blocked the email
Email inbox is over size limit
Invalid email address
If a spam filter is blocking Gift Card emails from getting to an inbox, the email options will need to be modified so that Gift Card emails are not considered spam.
If you need further assistance, contact our Gift Card Guest Services on 033163054089, opening hours are 8am to 8pm, 7 days a week, or email on [email protected] Please be ready to provide your order number.
Personalised Messaging
If you wish to add a personal message to your Arrowsmiths Gift Cards, simply type your message in the message field during the purchase process.
Gift Cards personal messages are limited in length to the space provided on the eGift Cards and there is no additional charge to include a personalised message.
We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.
Updates to Terms and Conditions
We reserve the right to change these Terms and Conditions from time to time.
Governing Law
These terms are governed by English law and you can bring legal proceedings in respect of your Gift Cards in the English courts.
Arrowsmiths, powered by CashStar.